{"id":10033,"date":"2025-10-31T08:45:37","date_gmt":"2025-10-31T07:45:37","guid":{"rendered":"https:\/\/www.spie-spectades.com\/agentforce-ai-customer-case-support\/"},"modified":"2025-10-31T09:16:19","modified_gmt":"2025-10-31T08:16:19","slug":"agentforce-ki-unterstuetzung-fuer-kundenanfragen","status":"publish","type":"post","link":"https:\/\/www.spie-spectades.com\/de\/agentforce-ki-unterstuetzung-fuer-kundenanfragen\/","title":{"rendered":"Neue Agentforce KI-Unterst\u00fctzung f\u00fcr Kundenanfragen &#8211; SPIE Spectades"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10033\" class=\"elementor elementor-10033 elementor-9925\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8f8b9f5 e-flex e-con-boxed e-con e-parent\" data-id=\"8f8b9f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91a1c7e elementor-widget elementor-widget-image\" data-id=\"91a1c7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"328\" src=\"\/wp-content\/uploads\/introducing-agentforce-1200x328.webp\" class=\"attachment-large size-large wp-image-10029\" alt=\"\" srcset=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce-1200x328.webp 1200w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce-600x164.webp 600w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce-768x210.webp 768w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce.webp 1280w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135246a elementor-widget elementor-widget-heading\" data-id=\"135246a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SPIE Spectades setzt auf KI: Einf\u00fchrung von Agentforce zur Optimierung des Kundenservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea6c1c elementor-widget elementor-widget-text-editor\" data-id=\"bea6c1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"267\" data-end=\"599\">SPIE Spectades macht einen weiteren Schritt in der Digitalisierung seiner Serviceprozesse und f\u00fchrt <strong data-start=\"367\" data-end=\"381\">Agentforce<\/strong>, die KI-L\u00f6sung von <strong data-start=\"401\" data-end=\"415\">Salesforce<\/strong>, ein. Diese Technologie unterst\u00fctzt uns bei der automatischen Zuweisung und Bearbeitung von Kundenanfragen \u2013 vollst\u00e4ndig integriert in unsere bestehende <strong data-start=\"569\" data-end=\"596\">Salesforce CRM-Umgebung<\/strong>.<\/p><p data-start=\"601\" data-end=\"804\">Durch den Einsatz <strong data-start=\"619\" data-end=\"643\">autonomer KI-Agenten<\/strong> k\u00f6nnen Kundenanliegen schneller und effizienter bearbeitet werden, w\u00e4hrend gleichzeitig die Qualit\u00e4t und Konsistenz unseres Services weiter gesteigert werden.<\/p><p data-start=\"806\" data-end=\"996\">Unsere Kundinnen und Kunden haben weiterhin die M\u00f6glichkeit, F\u00e4lle manuell \u00fcber das <strong data-start=\"890\" data-end=\"906\">Kundenportal<\/strong> zu erstellen. So verbinden wir intelligente Automatisierung mit pers\u00f6nlicher Betreuung.<\/p><p data-start=\"998\" data-end=\"1237\"><strong data-start=\"998\" data-end=\"1032\">Datensicherheit und Compliance<\/strong> haben dabei h\u00f6chste Priorit\u00e4t. Agentforce arbeitet vollst\u00e4ndig innerhalb der sicheren Salesforce-Infrastruktur und erf\u00fcllt s\u00e4mtliche internationalen Standards f\u00fcr Informationssicherheit und Datenschutz.<\/p><p data-start=\"1239\" data-end=\"1405\">Mit der Einf\u00fchrung von Agentforce unterstreicht SPIE Spectades seinen Anspruch auf <strong data-start=\"1322\" data-end=\"1376\">Effizienz, Zuverl\u00e4ssigkeit und Kundenzufriedenheit<\/strong> in allen Serviceprozessen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6caa158 elementor-widget elementor-widget-image\" data-id=\"6caa158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"580\" src=\"\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-1200x580.png\" class=\"attachment-large size-large wp-image-10016\" alt=\"\" srcset=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-1200x580.png 1200w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-600x290.png 600w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-768x371.png 768w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-1536x742.png 1536w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2.png 1856w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SPIE Spectades setzt auf KI: Einf\u00fchrung von Agentforce zur Optimierung des Kundenservice SPIE Spectades macht [&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":10016,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[80],"tags":[],"class_list":["post-10033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nachrichten"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Neue Agentforce KI-Unterst\u00fctzung f\u00fcr Kundenanfragen - SPIE Spectades - SPECTADES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spie-spectades.com\/de\/agentforce-ki-unterstuetzung-fuer-kundenanfragen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Neue Agentforce KI-Unterst\u00fctzung f\u00fcr Kundenanfragen - SPIE Spectades - SPECTADES\" \/>\n<meta property=\"og:description\" content=\"SPIE Spectades setzt auf KI: Einf\u00fchrung von Agentforce zur Optimierung des Kundenservice SPIE Spectades macht [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spie-spectades.com\/de\/agentforce-ki-unterstuetzung-fuer-kundenanfragen\/\" \/>\n<meta property=\"og:site_name\" content=\"SPECTADES\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-31T07:45:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-31T08:16:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1856\" \/>\n\t<meta property=\"og:image:height\" content=\"897\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Constantijn Verplanke\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Constantijn Verplanke\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/de\\\/agentforce-ki-unterstuetzung-fuer-kundenanfragen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/de\\\/agentforce-ki-unterstuetzung-fuer-kundenanfragen\\\/\"},\"author\":{\"name\":\"Constantijn Verplanke\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/de\\\/#\\\/schema\\\/person\\\/4e6d13750c38c86a29723191bcc7afbe\"},\"headline\":\"Neue Agentforce KI-Unterst\u00fctzung f\u00fcr Kundenanfragen &#8211; 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