{"id":10021,"date":"2025-10-31T08:45:37","date_gmt":"2025-10-31T07:45:37","guid":{"rendered":"https:\/\/www.spie-spectades.com\/agentforce-caseverwerking-binnen-spie-spectades\/"},"modified":"2025-10-31T09:20:31","modified_gmt":"2025-10-31T08:20:31","slug":"agentforce-ai-customer-case-support","status":"publish","type":"post","link":"https:\/\/www.spie-spectades.com\/en\/agentforce-ai-customer-case-support\/","title":{"rendered":"New Agentforce AI customer case support &#8211; SPIE Spectades"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10021\" class=\"elementor elementor-10021 elementor-9925\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8f8b9f5 e-flex e-con-boxed e-con e-parent\" data-id=\"8f8b9f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91a1c7e elementor-widget elementor-widget-image\" data-id=\"91a1c7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"328\" src=\"\/wp-content\/uploads\/introducing-agentforce-1200x328.webp\" class=\"attachment-large size-large wp-image-10027\" alt=\"\" srcset=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce-1200x328.webp 1200w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce-600x164.webp 600w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce-768x210.webp 768w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/introducing-agentforce.webp 1280w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135246a elementor-widget elementor-widget-heading\" data-id=\"135246a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SPIE Spectades enhances its service processes with Agentforce, Salesforce\u2019s AI-powered solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea6c1c elementor-widget elementor-widget-text-editor\" data-id=\"bea6c1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"173\" data-end=\"254\"><strong data-start=\"173\" data-end=\"252\">SPIE Spectades strengthens its service offering with Salesforce AI solution<\/strong><\/h3><p data-start=\"256\" data-end=\"561\">SPIE Spectades is taking the next step in the digitalisation of its service processes with the implementation of <strong data-start=\"369\" data-end=\"383\">Agentforce<\/strong>, Salesforce\u2019s AI solution. This technology supports us in automatically routing and managing customer cases, fully integrated with our existing <strong data-start=\"528\" data-end=\"558\">Salesforce CRM environment<\/strong>.<\/p><p data-start=\"563\" data-end=\"723\">By deploying <strong data-start=\"576\" data-end=\"600\">autonomous AI agents<\/strong>, we can handle customer requests faster and more efficiently while improving the quality and consistency of our service.<\/p><p data-start=\"725\" data-end=\"879\">Customers still have the option to manually create cases through the <strong data-start=\"794\" data-end=\"813\">customer portal<\/strong>, allowing us to combine smart automation with a personal touch.<\/p><p data-start=\"881\" data-end=\"1105\"><strong data-start=\"881\" data-end=\"913\">Data security and compliance<\/strong> remain our top priorities. Agentforce operates entirely within Salesforce\u2019s secure infrastructure and complies with all international standards for information security and data protection.<\/p><p data-start=\"1107\" data-end=\"1270\">With the implementation of Agentforce, we are reinforcing our commitment to <strong data-start=\"1183\" data-end=\"1237\">efficiency, reliability, and customer satisfaction<\/strong> within our service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6caa158 elementor-widget elementor-widget-image\" data-id=\"6caa158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"524\" src=\"\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818-1200x524.png\" class=\"attachment-large size-large wp-image-10015\" alt=\"\" srcset=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818-1200x524.png 1200w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818-600x262.png 600w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818-768x335.png 768w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818-1536x670.png 1536w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818.png 1856w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SPIE Spectades enhances its service processes with Agentforce, Salesforce\u2019s AI-powered solution SPIE Spectades strengthens its [&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":10015,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[59],"tags":[],"class_list":["post-10021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Agentforce AI customer case support - SPIE Spectades - SPECTADES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spie-spectades.com\/en\/agentforce-ai-customer-case-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Agentforce AI customer case support - SPIE Spectades - SPECTADES\" \/>\n<meta property=\"og:description\" content=\"SPIE Spectades enhances its service processes with Agentforce, Salesforce\u2019s AI-powered solution SPIE Spectades strengthens its [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spie-spectades.com\/en\/agentforce-ai-customer-case-support\/\" \/>\n<meta property=\"og:site_name\" content=\"SPECTADES\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-31T07:45:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-31T08:20:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Agentforce-Ai-bij-SPIE-Spectades-2-e1761897498818.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1856\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Constantijn Verplanke\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Constantijn Verplanke\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/agentforce-ai-customer-case-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/agentforce-ai-customer-case-support\\\/\"},\"author\":{\"name\":\"Constantijn Verplanke\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/#\\\/schema\\\/person\\\/4e6d13750c38c86a29723191bcc7afbe\"},\"headline\":\"New Agentforce AI customer case support &#8211; 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