{"id":11880,"date":"2026-08-20T09:05:17","date_gmt":"2026-08-20T07:05:17","guid":{"rendered":"https:\/\/www.spie-spectades.com\/?p=11880"},"modified":"2026-08-20T09:12:34","modified_gmt":"2026-08-20T07:12:34","slug":"service-desk","status":"publish","type":"post","link":"https:\/\/www.spie-spectades.com\/en\/service-desk\/","title":{"rendered":"Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11880\" class=\"elementor elementor-11880\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-206df3d e-flex e-con-boxed e-con e-parent\" data-id=\"206df3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe83fb elementor-widget elementor-widget-image\" data-id=\"7fe83fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"\/wp-content\/uploads\/EAM-Service-Desk-Support-Spectades-1200x628.png\" class=\"attachment-large size-large wp-image-11881\" alt=\"\" srcset=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/EAM-Service-Desk-Support-Spectades-1200x628.png 1200w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/EAM-Service-Desk-Support-Spectades-600x314.png 600w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/EAM-Service-Desk-Support-Spectades-768x402.png 768w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/EAM-Service-Desk-Support-Spectades-1536x803.png 1536w, https:\/\/www.spie-spectades.com\/wp-content\/uploads\/EAM-Service-Desk-Support-Spectades.png 1734w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94dd3e elementor-widget elementor-widget-text-editor\" data-id=\"c94dd3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Do your EAM questions get the attention they need?<\/strong> A configuration issue can delay a process. A functional question can prevent users from moving forward. And sometimes you simply need professional EAM expertise quickly, without having to schedule a consultancy engagement.<\/p><p>This is why SPIE Spectades offers a <strong>dedicated EAM Service Desk alongside our consultancy services<\/strong>.<\/p><p>Our consultancy teams support customers with software implementations, optimizations and larger EAM projects. Our Service Desk supports day-to-day functional and configuration questions, with 24\/7 availability for Priority 1 issues.<\/p><p>What makes our Service Desk different? Your questions are handled by a <strong>dedicated team of experienced Octave Attune EAM consultants<\/strong>.<\/p><p>This gives you:<br \/>\u2022 Direct access to EAM expertise<br \/>\u2022 Fast and professional answers to your EAM questions<br \/>\u2022 Service in <strong>English, German and Dutch<\/strong><br \/>\u2022 A central place to submit and track requests through the \u2018<strong>Mijn\/My\/Meine Spectades\u2019 portals<\/strong><\/p><p>Already using Octave Attune EAM? We&#8217;d be happy to show you how our EAM Service Desk can support your team: <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.spie-spectades.com\/en\/services\/attune-eam-support\/\">https:\/\/www.spie-spectades.com\/en\/services\/attune-eam-support\/<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do your EAM questions get the attention they need? A configuration issue can delay a [&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":11888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[59],"tags":[],"class_list":["post-11880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Desk - SPECTADES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spie-spectades.com\/en\/service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Desk - SPECTADES\" \/>\n<meta property=\"og:description\" content=\"Do your EAM questions get the attention they need? A configuration issue can delay a [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spie-spectades.com\/en\/service-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"SPECTADES\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-20T07:05:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-20T07:12:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.spie-spectades.com\/wp-content\/uploads\/Servicedesk-thumbnail-consultant-SPIE.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1672\" \/>\n\t<meta property=\"og:image:height\" content=\"941\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Constantijn Verplanke\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Constantijn Verplanke\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/service-desk\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/service-desk\\\/\"},\"author\":{\"name\":\"Constantijn Verplanke\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/#\\\/schema\\\/person\\\/4e6d13750c38c86a29723191bcc7afbe\"},\"headline\":\"Service Desk\",\"datePublished\":\"2026-08-20T07:05:17+00:00\",\"dateModified\":\"2026-08-20T07:12:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/service-desk\\\/\"},\"wordCount\":170,\"image\":{\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/service-desk\\\/#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/Servicedesk-thumbnail-consultant-SPIE.png\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/service-desk\\\/\",\"url\":\"https:\\\/\\\/www.spie-spectades.com\\\/en\\\/service-desk\\\/\",\"name\":\"Service Desk - 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